Comcast gives me 16MBit Cable for $70 per month!
Posted by hank, Fri Jun 29 10:07:00 UTC 2007
user Erik has entered room analyst Kurtis.6759 has entered room Kurtis.6759> Hello Erik, Thank you for contacting Comcast Live Chat Support. My name is Kurtis.6759. Please give me one moment to review your information. Erik>hi Kurtis.6759> I would be happy to assist you with that. Kurtis.6759> One moment while I access your account information please. Erik> do i have a bandwidth cap? Kurtis.6759> No. Erik> also, is my connection 8mbits as advertised? Erik> because i can only achieve 4mbits in bandwidth tests Erik> i've tried the tests using 2 different modems boths supplied by you Erik> though i did see 8mbit speeds when i first set it up (downloading directly from comcast servers) Erik> and what is my connections upload rated at Kurtis.6759> Erik, you have the 4mbps download speed. Kurtis.6759> The upload is 384kbps. Erik> hmm the salesperson said 8 Erik> are there accounts with 8? Kurtis.6759> Yes, 8mb is the top speed currently offered. Erik> how much more would that cost? Kurtis.6759> I am looking into that. Kurtis.6759> The reason your connection speed is 4mb is because you do not have cable TV. If you had even just basic cable, you'd be automatically upgraded to a 6mb download speed. Erik> basic cable costs how much? Kurtis.6759> Excluding taxes, it's $13.15 in your area. Erik> where do i sign up? Erik> can you add that now? Kurtis.6759> Just a moment please. Erik> oh and let me get this right - my bandwidth is completely unlimited Kurtis.6759> There's no download or upload limit. Erik> ok thanks Kurtis.6759> I can certainly help setup an installation of basic cable if you like. Erik> i'd still like ot add that if possible Erik> thanks Kurtis.6759> Sure. I'm working on this now, I'll confirm everything with you before any changes are made. Erik> great thanks Kurtis.6759> Thanks for holding, I'll be right with you. Erik> k Kurtis.6759> There would be an installation fee of $17.95 (excluding taxes). The cost of limited cable is $13.15 per month, plus any applicable taxes. Your internet fee (currently $57.95) will become 42.95, and be for 6mbps download instead of 4. Erik> wait so my internet fee is going down? Erik> how much will my total cost per month change Kurtis.6759> If we make this change, then you'd pay $59.10 (42.95 + 3 for modem + 13.15 for cable) plus any applicable taxes. Kurtis.6759> There's also an option upgrade to the 8mb service if you like, which is just $10 more than the price I just mentioned. Erik> 6 is fine - lets do that Kurtis.6759> Sure. I'll be right with you. Kurtis.6759> Erik, as it turns out, in your area, I can actually offer you a 16mb download speed, which would be $10 more ($69.10 + tax total) than the 6mb download speed, which is the same price as I had mentioned for 8mb. Wouldn't it be great to have a 16mb download speed? Erik> wow...i want it Erik> lets do that Erik> so thats a total bill amount - with basic cable? Erik> and theres no catch? no limited time thing? Kurtis.6759> No, it's not a promotion. Erik> awesome - do it Erik> also, is there a place i can leave feedback when we're done? I want to commend you. Erik> or someone i can call and say "Kurtis did an awesome job and deserves a raise" Kurtis.6759> The cost would be $13.15 for basic cable + $52.95 for the 16mb download speed + $3 for the modem rental which is $69.10, and there is a one time install fee for the cable of $17.95. Any applicable taxes also apply. Erik> perfect - please set that up Kurtis.6759> I can have a technician there on Thurday the 28th to setup the basic cable. The first open time is 12:30pm to 4:30pm. Would that work for you? Erik> sure Erik> when will my internet be upgraded? Kurtis.6759> That will happen as soon as this work order closes, so as soon as we get your cable installed. That is when the billing for it would start also. Erik> ok thanks Erik> sounds great Kurtis.6759> Okay, that's scheduled. Kurtis.6759> I'm glad I could help you set that up, Erik! Kurtis.6759> Thank you for using Comcast’s Live Chat support, do you have any other questions for me today? Erik> nope that doe sit Erik> thanks for the help Kurtis.6759> You're welcome! The reference number for this session is: 93662758 Kurtis.6759> Have a great evening!
The cost would be $13.15 for basic cable + $52.95 for the 16mb download speed + $3 for the modem rental which is $69.10, and there is a one time install fee for the cable of $17.95. Any applicable taxes also apply.
Horray!
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June 29, 2007 @ 10:26 AM
Where are you located? I’m in the middle of the Time-Warner-to-Comcast transition and would love to be able to get those kinds of speeds.
June 29, 2007 @ 10:29 AM
I’m in Ellicott City, Maryland. I’m not sure where they’re currently offering it, but I can find out from tech support today. I’ll update the post when I’m done.
June 29, 2007 @ 01:56 PM
Verizon Fios has a better deal in my area with their triple play. I recently got cable with (showtime and hbo), 2 HD DVR’s, unlimited local/long distance phone, and Internet with (20 down and 5 up) for $150 and change a month. Beat that!
June 29, 2007 @ 02:10 PM
Well, that’s also over twice as expensive as what I have, I don’t watch TV, and I don’t have or need a local phone line. So, I have it beat already :) Thanks though - I considered FIOS but their phone system kept cutting me off when I called.
July 13, 2007 @ 05:01 AM
Pretty nice price for 16Mbit cable. I’ve took the same for $90 per month. It’s not fair!!! I want such price either!